Many companies unfortunately now have huge concerns with outsourcing to India because of the dreaded turnover problem. We know. We hate it too. But because we knew about it going in, we have certain strategic advantages that allow us to mitigate that.
1) We don’t hire the best “resume”. We hire the right employee. Loyalty is very hard to guage. It’s even harder to force. Unfortunately, most companies in India try to force loyalty from their employees through various nefarious methods, such as holding their original degrees and passports in vaults. We abhor such methods. At Xtream, we beleive loyalty is earned. Thus:
a. We attempt to keep our employees constantly above market rate, as we understand the financial pressures they are under.
b. We hire employees that prefer long term stability and a comfortable, social work environment.
c. And most importantly, we give our employees stakes in all of their projects. The amount they can earn on their projects is based on the value they bring to the project, even if it means they earn more than the shareholders of the company themselves on that given project.
2) We have kept our growth to a minimum until we have truly mastered the process of limiting turnover. Search us on archive.com, and you’ll find that we have taken our time to get things right before we decided to power ahead with our growth. Our ownership truly does believe in getting it right before putting it out there. We have been around for 6 years, having made it through very difficult times as an early stage start up during the worst part of the recession. Our limited marketing emphasis is a testament of our commitment to honestly and transparency, and minimization of fluff.
3) We maintain the same level of honesty and transparency with our employees, harboring a sense of trust, and a definite lack of corporate politics in the work environment. Sound very “young American start-up” like? Well, that’s because we have truly taken that culture into the Indian workforce.